Privacy Policy
Information Collection and Use
Country Brook Craft Supply is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a password of your choice for your future access to your account information. To safeguard that your password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.
Registration
In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important Country Brook Craft Supply services such as automated order status updates via e-mail.
Order
Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.
Cookies and Tracking Technologies
This website uses cookies and similar tracking technologies to help us understand how you use our site, to keep your shopping cart working, and to improve your experience.
What are cookies? Cookies are small text files stored on your device when you visit a website. Some cookies are essential for the site to function (such as keeping items in your shopping cart), while others help us analyze site usage or deliver relevant advertising.
Types of cookies we use:
- Essential cookies: Required for the website to function properly. These enable core features like shopping cart functionality, secure checkout, and account access. They cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our website by collecting information about pages visited, time spent on pages, and any errors encountered. This data is used to improve how our website works.
- Marketing cookies: Used to track visitors across websites to display relevant advertisements and measure advertising campaign effectiveness.
Your choices: When you first visit our website, you will see a cookie consent banner asking you to accept or decline optional cookies. You can change your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer. Essential cookies that are necessary for the website to function cannot be disabled.
Third-party cookies: Some cookies on our site are placed by third-party services we use, such as analytics and advertising platforms. These third parties may use cookies to collect information about your online activities across different websites. Please refer to the sections below for details about each third-party service we use.
Analytics and User Experience Tools
Microsoft Clarity
We partner with Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products and services. Website usage data is captured using first-party and third-party cookies and other tracking technologies to determine the popularity of products and services and to analyze online activity. Additionally, we use this information for site optimization, fraud and security purposes, and advertising.
Microsoft Clarity records information such as mouse movements, clicks, scrolls, and how pages render on your device. Clarity does not record passwords, credit card numbers, or other sensitive form fields, as these are masked by default. Clarity uses the following cookies to identify returning users and track sessions: _clck (persistent, for user identification), _clsk (session-based, for session data), and CLID (persistent, for client identification).
Data collected through Microsoft Clarity is processed by Microsoft Ireland Operations Ltd. and may be transferred to Microsoft Corporation in the United States. Microsoft complies with the EU-US Data Privacy Framework for cross-border data transfers. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Clarity does not begin tracking your session until you provide consent through our cookie banner. If you decline analytics cookies, Clarity will not set cookies or record session data.
Google Analytics
We use Google Analytics to collect information about how visitors use our website, including pages viewed, time on site, and traffic sources. Google Analytics uses cookies to identify unique visitors without identifying them personally. For more information, visit Google's Privacy Policy.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information:
- Right to know what personal information we collect and how it is used.
- Right to opt out of the sale or sharing of your personal information for targeted advertising purposes.
- Right to request deletion of your personal information, subject to certain exceptions.
To exercise any of these rights, please contact us at [email protected] or call (855) 272-8686. We will respond to your request within the timeframe required by applicable law.
We honor Global Privacy Control (GPC) signals sent by your browser. If your browser sends a GPC signal, we will treat it as a valid opt-out request for the sale or sharing of your personal information.
Log Files
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.
Sharing
We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
Product Reviews
The Product Reviews section of the Country Brook Craft Supply website is for the purpose of sharing positive experiences. The Product Reviews section is moderated to ensure accurate and positive Product Reviews. Published Product Reviews are genuine and are not edited or altered by Country Brook Craft Supply. Country Brook Craft Supply reserves the right to post or remove any product review at its discretion.
By posting your comment(s) or product review(s) ("Product Review") on our website, you give us permission to reprint or use the Product Review in connection with our business. You also are agreeing to the following: (1) The reprint or use of the Product Review will be at our discretion and without compensation; (2) We may use the Product Review with or without any pseudo (pen) name credit; (3) Our right to use the Product Review is perpetual and may be assigned by us; (4) We may use the Product Review locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the Product Review.
Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Product Review.
Children
Country Brook Craft Supply does not sell products for purchase by children. Youth-oriented products are sold for purchase by adults only. If you are under the age of 18, you may only use Country Brook Craft Supply in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. Country Brook Craft Supply is committed to protecting the welfare and privacy of children.
Links
This website contains links to other sites. Please be aware that Country Brook Craft Supply is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.
Security
Country Brook Craft Supply takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.
When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Country Brook Craft Supply uses the most advanced form of SSL software available: 128-bit encryption. To learn more about SSL, follow this link www.verisign.com.
Access to all of our users' information is restricted. Country Brook Craft Supply operates in a secured and locked facility that requires all employees to check in. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information.
All Country Brook Craft Supply servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by Cisco firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.
If you have any questions or concerns about Country Brook Craft Supply's security practices, you can send us an email at [email protected].
Correction/Updating/Reviewing Personal Information
Customers may change or review their stored account information such as street address or e-mail address through our website by visiting our Help section. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact our customer service department for assistance.
Choice/Opt-out
For customers who wish to opt-out and stop receiving Country Brook Craft Supply special offers and related news, Country Brook Craft Supply provides several ways to do so. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by un-checking the "Newsletter Subscription" field when in the "My Account" screen. They may also send e-mails to [email protected] with a request to be removed. Finally, they may use the link provided in all Country Brook Craft Supply communications to automatically unsubscribe.
Notification of Changes
If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
If you have opted out of receiving communications from Country Brook Craft Supply, you will still be able to view news of policy changes at www.countrybrookdesign.com. Otherwise, you may e-mail us at [email protected] or call us at (855) 272-8686 to ask our customer service department about changes and updates.
Last Update
The Privacy Policy contained herein became officially effective May 1, 2026.
Address
Country Brook Design
9750 Alabama Highway 157
Moulton, AL 35650