Frequently Asked Questions

Here at Country Brook Design we strive to bring you good products and  great customer service, at a fair price. We have been making our  Designer collars since 2003. They are all custom made after the sell. We  are a webbing distributor and carry many kinds of webbing, plastic and  metal hardware. Feel free to email us with any questions. Our email  address is [email protected]

Please be sure to check both UPS and USPS for shipping prices. You must click the button next to the options to see prices.

All non-custom items will ship same day M-F if order is paid for by 1:00 pm CST.

Custom made dog collars, leashes, etc. will be made and shipped within 4 business days of payment and size received.

Our new shopping cart should give you correct shipping. On large  orders, if you would like to make sure it is correct contact us, and we  will double check shipping. We can not make the shipping calculator take  into account for flat rate boxes. If you are overcharged in shipping we  will refund the overage when we ship, like we do now.

If you have any questions or problems, please email us at [email protected] or call (256) 974-0715. (10:00am - 6:00pm Monday - Friday central standard time) You can call on weekends but we may not be in.  International Buyers – Please Note: Import duties, taxes and charges are  not included in the item price or shipping charges. These charges are  the buyer's responsibility. Please check with your country's customs  office to determine what these additional costs will be prior to bidding/buying.

Yes, we do!

You can read our Return Policy on our Policy Agreement page.

If you have any questions or problems, please email us at [email protected] or call (256) 974-0715. (10:00am - 6:00pm Monday - Friday central standard time) You can call on weekends but we may not be in.